Jenzabar Retention Early Alerts and Follow-Ups Settings
Important
Information and features vary according to the roles to which you belong and the permissions associated with those roles. For more information, contact your module manager or your campus support team.
If your school is licensed to use Jenzabar Retention (RMS), you can use these settings to determine if advisors will be notified when a student is identified as at risk and if follow-up To Dos will be automatically created.
Benefits
Early retention information helps advisors identify and reach out to those advising students who may need more involvement to successfully complete their path to graduation.
J1 Web notifications, email messages, and To Dos provide an archived audit trail of contact with other advisors and the advising student.
J1 Web notifications, notes, and comments are secure and ensure FERPA requirements aren't violated.
Prerequisites
In order to receive Jenzabar Retention alerts:
Your school must be licensed for and using Jenzabar Retention.
Jenzabar Retention must be configured to notify advisors (From Jenzabar Retention, access the Main Screen, Configuration, Email Notification Configuration page, the Student's Advisors settings).
J1 Web must be configured to access the Jenzabar Retention URL. (See the System Administration hub, System Settings page, Product Installs settings.)
Your Advisors must belong to a J1 Web role that is able to review retention score information (System Administration, Systems Roles and Edit Role pages).
On the Advising Administration hub, click the Hub options drop-down.
Select Settings and Roles and then Settings. The Advising Settings page opens.
Scroll down or click the anchor link to the Jenzabar Retention Early Alerts & Follow-Ups section.
To allow advisors to receive a J1 Web notification message notifying them about an advisee that has a RMS early alert, slide the Display Early Alerts as Messages option to Yes.
From the Create Follow-Ups as options, select Messages or To Dos.
If you select Messages, advisors will receive a J1 Web notification when an early alert is created in Jenzabar Retention.
If you select To Dos, advisors will be assigned a J1 Web To Do when an early alert is created in Jenzabar Retention.
From the Advising Administration Hub options drop-down list, select Manage advising settings. The General Settings page appears.
Access the Jenzabar Retention Early Alerts & Follow-Ups section.
To disable advisors from receiving a J1 Web message notifying them about an advisee with an RMS early alert, slide the Display Early Alerts as Messages option to No.
From the Create Follow-Ups as options, select nothing. Advisors will not receive J1 Web notifications or be assigned To Dos when early alerts are created for a student in Jenzabar Retention.
Early alerts are notifications that come from Jenzabar Retention to let advisors and faculty know a student is struggling to manage their class load or is missing classes. You can optionally include a follow-up alert to remind the advisor to check back in with the student. The follow-up may be sent as a notification or To Do.