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Alert Details Block

The Alert Details block contains details on the alert itself, the student, the submitter, and the last person to update the alert.

Permissions

The following permissions are on the Student Success Administrator role (and roles made from it):

  • Can view alert details

  • Can edit alert details

  • Can view details on confidential alerts

  • Can edit details on confidential alerts

Fields

The following fields are included:

  • Student / ID: The student's name and ID are a link to their Summary pop-up where you'll find their contact information, FERPA information, and most recent contact date. You can also view workflows concerning the student and their conduct history. You can create a communication to or about the them, as well.

  • Alert Type: Types are defined on the Alert Type Definitions page. Required.

  • Status: New, In-Progress, or Closed. The status is New when the alert is created. It changes automatically to In-Progress when

  • Last Updated: Date and updater. The updater's name and ID are a link to their Summary pop-up. As with the student, you'll find their contact information and FERPA information if they're a student. You can also view workflows concerning them and their conduct history, if applicable. You can create a communication to or about the them, as well.

  • Other Alerts for This Student: List of the other alerts for the student. Each alert's name is a link to its Summary pop-up. From there, you can link to the alert's Summary page.

  • Alert Description: Up to 1000 characters. Required.

  • Follow-Up Needed: Yes or No. One of the following fields appears depending on the value of this field.

    • How did you address the concern? If Follow-Up Needed is No, this is where the alert submitter describes how they solved the issue.

    • Recommended Support Strategy: If Follow-Up Needed is Yes, this is where the submitter or an editor details the plan to support the student.

  • Severity: High, Medium, or Low. Can be assigned in the Edit pop-up.

  • Submitted Date: Populated automatically when the alert is submitted.

  • Submitted By / Connection Type: The Submitter's name and ID are a link to their Summary pop-up. As with the student, you'll find their contact information and FERPA information if they're a student. You can also view workflows concerning them and their conduct history, if applicable. You can create a communication to or about the them, as well. The Connection Type is the relationship the submitter has to the student, such as Advisor, Instructor, or Student Success Administrator, for example.

  • Relevant Catalog Course: Optional. The particular course that's the cause for concern.

  • Relevant Section / Year / Term / Subterm: Optional. The course section and its year/term or subterm that's the cause for concern.

  • Alert Outcome: For closed alerts. The end result of the alert, selected by the person who closed the alert. The date the alert was closed is included, and the closer's name is a link to their Summary page. If the alert was closed, reopened, and closed again, the Alert Outcome for each closing is listed.

Editing the Alert Details

If you have permission to edit alert details, you can edit several fields:

  • Alert Type

  • Severity

  • Confidential

  • Follow-Up Needed

  • Description

How To

Tip

For instructions on features on the Overview tab, see the topic "Overview Tab of an Alert Summary Page".

View and Manage the Alert Details Block

  1. On the Alert Tracking page, click the Alert Summary link on an alert. The alert's Summary page opens.

  2. Click the Overview tab. The Alert Details block is there.

  3. To edit the Alert Details block:

    1. Click the Edit icon i_edit-dkblue.jpg. The Edit Alert Details pop-up opens.

    2. Make your edits.

    3. Click the Update button. Your edits are saved, and the pop-up closes.

  4. To view the student's summary information:

    1. Click the student's name or ID. The student's Summary pop-up opens.

    2. Use the view drop-down to switch views: Summary, Workflows, or Student conduct history.

    3. To create a communication to or about the student, click the Create communication button, and follow the prompts.

  5. To view the updater's summary information:

    1. In the Last Updated field, click the updater's name or ID. The updater's Summary pop-up opens.

    2. Use the view drop-down to switch views: Summary, Workflows, or Student conduct history.

    3. To create a communication to or about the updater, click the Create communication button, and follow the prompts.

  6. To view the submitter's summary information:

    1. In the Submitted By / Connection Type field, click the submitter's name or ID. The submitter's Summary pop-up opens.

    2. Use the view drop-down to switch views: Summary, Workflows, or Student conduct history.

    3. To create a communication to or about the submitter, click the Create communication button, and follow the prompts.