Attachment Files
Important
Information and features vary according to the roles to which you belong and the permissions associated with those roles. For more information, contact your module manager or your campus support team.
Incoming communications may include file attachments. These files are scanned for viruses and temporarily stored within the J1 Web file system. Users can choose to save them permanently in document storage; otherwise, a scheduled job deletes them automatically.
This setting controls where attachments are stored temporarily and how often they are deleted. Before deletion, users receive a notification so they have an opportunity to save any needed ones.
At this time, Twilio supports JPEG, PNG, and GIF in text attachments. This may impact how long you choose to keep temporary files.
Log in to J1 Web as a System Administrator.
Access the System Administration hub, Communications page.
From the SMTP Configuration, Texting Attachment Files section, click Edit this section.
In the Temporary attachment file location, enter the name for a temporary attachment folder.
In the Delete temporary attachment after days, enter the number of days you want to keep the temporary files after receiving. Must enter a number greater than zero.
To notify the person working with the interaction attachment that the attachment is about to be deleted:
Enable the Delete Notifications option by clicking on it.
Use the Timing of delete notifications options to determine when the user will be notified the attachment files are about to be permanently deleted. This gives them an opportunity to save any files they want to keep to Document Storage.
Notification text shows you the message that users will see before the files will be deleted: Temporary attachment files will be deleted after 6 hours. Number of messages with attachments to be deleted: X
Click Save this section.
Unsaved attachments are permanently deleted.
Currently, Twilio only supports JPEG, PNG, and GIF text attachments. Users that want to store these attachment types more permanently in the system will need the appropriate Document Storage permissions.
None at this time.