Troubleshooting
This section is intended to help you diagnose configuration errors.
If users report that the Add a Post or Reply button does not show up for a post, there may be a few reasons why:
The user might not have permission to publish posts or replies. To check this, click the Access link in the admin bar and verify that the person has the Can Add Posts permission. See the Add a Post button, that person’s role should have the Can Add Posts or Can Reply to Posts permission.
The post, or the topic that contains the post, might be read-only. To check to see whether the topic is read-only, check the topic’s Activation setting (for help with this, see Modify a Topic). To check the setup of the post itself, look at its display setting, which is viewable at the bottom right of the post’s text. (For help with this, refer to the Adjust a Post's Display Setting section.)
If the Reply button specifically is not showing up, there are a few additional possible reasons:
The post might be set up so that users can respond only once. If this is the case, once the user has responded, the system will remove the Reply button from that user’s view. To check this, open the post for editing and display the Options tab. This tab contains an area labeled This post is, which will reveal whether users are restricted to only one response. (For more details, see the Edit a User's Post or Reply section.)
If the user is a moderator or an administrator, he or she could be looking at a post that still requires approval. (You can tell an item is awaiting approval if it has a yellow background and if an Approval link is displayed.) As long as an item is awaiting approval, no one can reply to it. For more details, see the Working with an Approval Queue section.
If users cannot display a particular post or reply, and if you think they ought to be able to, there may be a few reasons why:
The item, or the topic that contains the item, might be hidden. To check to see whether the topic is hidden, check the topic’s Activation setting (for help with this, see Modify a Topic). To check the post, look at the display setting, which is viewable at the bottom right of the post’s text. (For help with this, refer to the Adjust a Post's Display Setting section.)
The item might be part of a category or a topic that the user is not authorized to display. To check this, check the Access settings for the category and topic. (For help with this, see the Working with Categories and Working with Topics sections.
If the item is a reply, the original post might have been set up such that replies are not displayed until after a certain date, or until after the person looking at the post has submitted their own reply. To check this, open the post for editing and display the Options tab. This tab contains an area labeled Replies, which will detail when replies are available. (For more details, see the Edit a User's Post or Reply section.)
The post might be hidden. To check the post, look at the display setting, which is viewable at the bottom right of the post’s text. (For help with this, refer to the Adjust a Post's Display Setting section.)
The topic that contains the item might be hidden. To check this, look at the topic’s Activation setting (for help with this, see Modify a Topic).
The item could be awaiting approval from a moderator. Check to see whether the topic that contains the item requires approval. (For help with this, see the Working with an Approval Queue section.)
If users cannot upload files and images when creating posts, this might be because the feature has been deactivated for the entire feature. For details, see Configure the File Upload Feature. To find out, speak with your feature administrator.
If the Approval Queue is not displayed for a particular user, there could be a few reasons why:
There are no items currently awaiting approval. If no items need to be approved, the Approval Queue is not displayed.
Moderation is not in effect for any topics in the feature instance. To check this, open each topic for editing and review the Moderation area of the screen. (For help with this, see the Working with a Topic section.)
The user who cannot display the Approval Queue is not a moderator or an administrator. To check to see whether the person is moderator, open the topic for editing and review the moderation area of the screen.