Email Logging
When you activate email logging, the system stores details about emails sent through the portal, including the time they were sent, the sender and the recipient, and the content of the message.
Email logging involves two categories of emails:
Sitewide emails are those that are sent automatically by the portal. These are saved to a table in the JICS database and displayed on the Sitewide email logging page in Site Manager.
Feature-specific emails are those that are sent from one user to another within a portal feature. These are saved to the FWK_LoggedEmail and FWK_LoggedEmailRecipient tables in the JICS database.
Sitewide Email Logging Page in Site Manager
The Sitewide email logging page in Site Manager displays a log of automated emails sent through the portal.
Emails that were sent successfully are indicated by a green check mark icon
in the Sent column.Emails that failed to send are indicated by a red exclamation mark icon
. An explanation of the failure will appear in the Error column.Click the Plus sign icon
in the Sent column to expand a row and view the contents of the message and other details.Click the drop-down arrow in the upper-right corner (on the right of the magnifying glass) to filter the list by status or use the Search field to search by keyword.
Use this procedure to activate or deactivate sitewide email logging or feature-specific email logging.
Note
If you deactivate sitewide email logging, the Sitewide email logging page will no longer display in Site Manager.
Log in to JICS as someone with administrative privileges.
Click the user icon and select Site Manager from the drop-down menu.
The system displays the Site Manager screen, with the Site settings tab selected.
Click the Framework settings tab.
Select Email from the drop-down list at the top of the screen.
Click the Feature-specific email logging button and the Sitewide email logging button to display Yes or No as appropriate.
Use this procedure to activate or deactivate sitewide email logging. Note that email logging is handled completely separately from the logging of usage statistics.
Note
Instead of taking the following steps, you can also use SQL Server Management Studio to update the appropriate setting. The table you need to look at is FWK_ConfigSettings. The key is LogEmail. To activate logging, set this to true. To deactivate it, set it to false.
Log in to JICS as someone with administrative privileges.
Click the user icon and select Site Manager from the drop-down menu.
The system displays the Site Manager screen, with the Site settings tab selected.
Click the Framework settings tab.
Select Email from the drop-down list at the top of the screen.
Click the Sitewide email logging button to display Yes or No as appropriate.