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Resolving Conflicts Between Portal-Only and ERP Accounts

If you encounter a situation where the DIS generates an error because the user name of a portal-only account is identical to that of a new ERP system user account, there are a few options for resolving the problem, as described below.

Delete the Portal-Only Account

You can delete the portal-only account. (For details on doing this, see Delete a Portal-Only User Account.) This may result in the loss of data, but it will allow the DIS to run successfully and create the ERP-driven account.

Keep Both Accounts

If you want to keep both accounts, complete the following steps:

  1. Do one of the following:

    • Change the user name for the portal-only account.

    • Change the user name for the new ERP account.

  2. Reattempt the data transfer so the DIS can create the new ERP-driven user account.

Note

This option is ideal for situations where the two accounts do not actually belong to the same person. If the two accounts belong to the same person, you may want to instruct the person to use only the ERP account going forward.

Convert the Existing Portal-Only Account Into an ERP-Driven Account

If you want to convert the existing portal-only account into an ERP-driven account, you can do so. With this approach, you are essentially merging the two accounts. To do this, complete the following steps:

  1. Obtain the ERP system ID number for the individual’s new ERP account.

  2. Open ADSI Edit and locate the PortalUser for the portal-only account. Open the uid property for the user and add the ERP system ID to this field.

Once the DIS runs, the user will be fully converted into an ERP-based user.