Skip to main content

Enable SMS

The SMS framework settings allow you to set preferences related to SMS messaging within the portal. SMS capabilities are made possible through integration with the third-party Twilio communications platform.

When you sign up for an account with Twilio, they will give you an account SID and authorization token. To enable SMS in JICS, you must enter these values in Site Manager.

Framework settings page in Site Manager

  1. Log in to the portal as someone with administrative privileges.

  2. Click the user icon and select Site Manager from the drop-down menu.

    The system displays the Site Manager screen, with the Site settings tab selected.

  3. Click the Framework settings tab.

  4. Select SMS from the drop-down list at the top of the screen.

  5. Enter your site’s Twilio account information in the Account sid and Authorization token fields.

  6. Click Save.

    The system populates the Default send from number list with any numbers you have generated for your Twilio account.

  7. From the Default send from number list, select the number you wish to use as the send-from number for SMS messages sent from the portal.