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Managing Permissions

Available Permissions

The new Chat feature provides the instance-level permissions described in the following sections.

Can Manage Availability

This role allows the user to set up available chat times and customize the availability message that displays to users when chat is unavailable. The Chat availability link will appear for users who have this permission.

Can Manage Logs

This role allows the user to view and delete chat logs via the View log files link.

How To

Grant a Role a Permission in the Chat Feature

Note

If you want to give a role greater administrative permission, this can only be accomplished by giving the role the Can Admin privilege for the context, which is a much bigger privilege overall (as described in the Allow a Role to Administer a Context section).

  1. Navigate to the page that contains the Chat feature instance that you want to configure.

  2. Click the wrench icon in the upper-right corner of the page.

    The admin bar displays.

  3. Click the Access link in the admin bar.

    The system displays the Access page, which lists all the roles defined for this context as well as all the global roles. Roles that have access to the page are highlighted in green. Roles that do not have access to the page are shaded gray.

  4. Locate the role that should be granted permissions, and take one of the following steps:

    • If the role is highlighted in green, this means the role already has permission to view the page. Click the role to display a dialog that lists the permissions available in each of the features found on the page.

    • If the role is shaded gray, this means the role does not have access to view the page. You must first grant the role access to the page before you grant permissions. To do so, click the role and then click the Hidden button to change it to Visible. Now that the role can view the page, the screen refreshes to list the permissions available in each of the features found on the page.

  5. Under the list of permissions for the Chat feature, assign one or both of the following permissions by clicking the button next to the permission name:

    • Can Manage Availability

    • Can Manage Logs

    The button changes from No to Yes to indicate the permission was granted to the role.