Verification Status
This status is managed on the Person Information Details page, Contact Info tab and Indicates whether or not contact information for the name record has been verified. Status options are provided by Jenzabar and determine which recipients can receive J1 Web communications.
The default status for newly added numbers is "Unknown", and the status updates automatically when the validation process is run on the Communication Contacts page.
Status | Meaning |
|---|---|
Blocked | This status is only available with phone numbers. Text recipient blocked the number the system sent the message from. Blocked numbers do not receive text messages sent from Communication Management. |
Bounced* | This status is only available with email addresses and is provided by SendGrid. Email interaction sent to the selected address was returned. Bounced email addresses do not receive interactions sent from Communication Management. |
Invalid | Messages are not sent to this email address/number because it is invalid. For example, it could be a deleted or deactivated account. |
Risky | Messages are still sent but may be going to an address with a history of known issues. For example, it could be a throw away address. |
Unknown | Contact information has not been confirmed. There can be slight risk associated with sending communications to an Unknown email address or phone number as this could indicate the recipient isn't receiving the communications and there may be charges associated with sending communications to it. |
Unsubscribed | Works in conjunction with Communication Management and indicates an email or text recipient unsubscribed from a series of communications from the system.
|
Valid | Messages can be sent to this number. There is no known history of issues. |
Verified | Phone number or alternate contact method has been confirmed. |
*Communications Plus only