Interactions Tab on an Alert Page
Use the Interactions tab of an alert's Summary page to view the interactions associated with the alert. (There may be interactions you don't have permission to view; those aren't listed.)
For each interaction the following information is listed:
Name / Description / Code: The Name / Description field and the code field (often an abbreviation of the Name / Description field.
Scheduled / Due Date: Due date, completion date, and/or other milestone dates.
Comments & Detail: The View detail button opens the Comments & Detail panel. (If there are comments, the number of comments appears in the button.) On the panel you can view details of the interaction, view and add comments, and view audit information (when it's scheduled or completed, for example).
Department Owner: The department in charge of the interaction. (This is the same field as the Interaction Owner on the Interactions page in the Communication Management hub.)
Permissions
Several permissions control access on the Interactions tab.
To view the tab: "Can view interactions" permission on the Communication Base Management role (and copies of it)
To create a communication: "Can add notes and communications" permission on the Student Success Administrator role (and copies of it).
In the Send Communication pop-up, the only Interaction Codes available are those listed on the Module Access tab of the Student Success Administrator tab.
Options
The Create alert communication button lets you create a new communication addressed either to the student or the alert submitter.
The Alert actions drop-down lets you add a note communication to the alert, edit the alert details, close or reopen the alert, create an assignment, or delete the alert (if you have permission for those actions).
How To
On the Alert Tracking page, click the Alert Summary link on an alert. The alert's Summary page opens.
Click the Interactions tab. The tab opens listing the interactions (that you have permission to see) that are related to this alert.
To sort the list by a column, click the column heading (if it has the Sort icon
). To reverse the order, click the column heading again.To see all the fields in an alert, click the Expand icon
.To view an interaction's details, click the View details button. The communication's detail pop-up opens.
Comments are listed in the left panel.
To edit a comment, click the Edit icon
. Make your edits, and click Save.To delete a comment, click the Ellipsis icon
, and select Delete.To mark all comments as read, click the Mark all read button.
To make a new comment, click the New comment button.
To view the communication in its original format, click the View in original format link, if it's available. The communication opens in a new tab.
To view the audit information, click the Audit Information button.
To create a communication, click the Create alert communication drop-down, and select either Student or Submitter. The Create New Communication pop-up opens. Fill in the fields, and click Send (or for a phone call, click Save and call now).
On any tab of an alert's Summary page, click the Alert actions drop-down, and select Add Note. The Create New Communication pop-up opens with Note selected as the Communication Type and with the student selected in the About field.
Click in the Interaction Code, Name / Description field, and select an option.
Enter your note. Required. Up to 8000 characters.
Optional: To attach a file, click the Attach file button. Your computer's file explorer opens. Select a file, and click Open. The file is attached.
Note
The file type must be DOTX, HTML, PDF, or WAV.
To preview the note, click the Preview button. The note pops up.
To view an attachment, click its link.
To view the note's Summary page, click the note's name.
To close the preview, click the Close icon
.
Click the Send button. The note is sent.
On any tab of an alert's Summary page, click the Alert actions drop-down, and select Create assignment. The Create Assignment pop-up opens for that alert.
Enter the information:
Assignee Name / ID: Begin typing the name or ID of the person you want to assign, and select them from the list of results. Required.
Task: Enter a title for the assignment such as "Meet with Student" or "Recommend Tutor". Up to 80 characters. Required.
Task Details: Enter assignment details. Up to 500 characters. Required.
This assignment is high priority: Select the checkbox if this task is high priority.
Click either Save and create another assignment or Create assignment. The assignment is created, and the assignee is notified.
On any tab of an alert's Summary page, click the Alert actions drop-down, and select Edit details. The Edit Alert Details pop-up opens for that alert.
Make your edits.
Click the Update button. Your changes are saved.
Tip
You can also edit alerts from the Alert Tracking page.
On any tab of an open alert's Summary page, click the Alert actions drop-down, and select Close alert. The Close Alerts pop-up opens for that alert. If you're not permitted to close the alert, a message informs you.
In the Alert Outcome drop-down, select an option. (Alert outcomes are defined on the Alert Outcome Definitions page, and only active definitions are available to select.)
Click the Yes, close alerts button. The alert is closed and marked with the outcome you selected. It's visible on the Alert Tracking page,
Tip
You can also close alerts from the Alert Tracking page.
On any tab of a closed alert's Summary page, click the Alert actions drop-down, and select Reopen alert. The alert is reopened.
Tip
You can also reopen alerts from the Alert Tracking page.
On any tab of an open alert's Summary page, click the Alert actions drop-down, and select Delete. The Delete Alerts pop-up opens for that alert. If you're not permitted to delete the alert, a message informs you.
Click the Yes, delete button. The alert is deleted.
Tip
You can also delete alerts from the Alert Tracking page.
FAQ
The Interactions tab of an alert's Summary page lists the interactions associated with the particular alert for the student. In contrast, the Interactions block on the Student Details tab of an alert's Summary page lists all the interactions for a student (if you have permission), whether they're related to alerts or not.