Troubleshooting Charges

Quick Checklist for Issues with Your Charges

There are several options and settings you should check if you are not getting the expected results from generating charges. The following are in no particular order:

• Check that the Term Group Control and Term Group Control Relation for the charges. Search for the Term Group Control, once you locate the correct term, right-click and select Term Group Control Relation. Review to ensure that is using the correct year/term.
• Make sure the billing period is mapped to academic records on the Map Billing Periods window.
• On the Active Billing Periods window, make sure the period you're working with is active and has a valid start date.
• Check the individual charges to make sure they are defined and active for the selected billing periods.

Specific Issues with Your Charges

The topics listed below cover troubleshooting for charges and refunds. Each symptom identifies the recommended recovery method, which is a series of steps or options you can run to resolve the problem.

• No charges at all

• No charges at all, but charges ran OK last term

• Some charges ran, but hours-based charges did not run

• Some charges worked, some did not

• Students are charged the wrong amount

• Students are charged twice