If a student is charged twice for course-based charges (Charge Type = C), check the definition. Ensure course charges are defined in a manner that they only charge for the courses you intend.
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All of your courses that require a lab fee might be in the Biology department but all Biology courses might not require a lab fee. If your definition is defined only to look at the department, your students will be charged a lab fee for each of their Biology courses. This will make it appear as if a student was charged twice. Make sure your course charge definitions are specific enough to eliminate this type of situation. |
You can get a duplication of charges if you have not deleted the preliminary charge groups before running your actual charges. Preliminary charges are run by selecting the preliminary option on the Student Charges window for individual charges generated from Business Office or online registration. To recover from this problem, simply delete the @C preliminary charge groups. Use Recovery Method A or Recovery Method B to resolve this error.
Check the fee code type using View Charges window. If the fee code type is an E for every time charge, students will get charged every time charges are run.
Suppose a student dropped a course after being charged but then enrolled in the course again, thus receiving a duplicate charge. If this is the case, it is possible that the Refund table was not set up, had a zero percentage, or the resulting transactions were deleted instead of being posted. In these cases, Recovery Method C will definitely require a manual adjustment to student's accounts.
