Refund Amounts are Incorrect

If the refund amounts are not correct or are not what you expected, perform the following steps:

Step 1: Check the refund percentages on the refund details

Use the View Refunds window to make sure your refund table has the correct refund percentages; or, if you override the percentage when generating charges, check that you enter the correct amount.

Use Recovery Method D or Recovery Method E to resolve this error.

Step 2: Check the data in the refund details

If your refunds are going to the wrong account numbers, check the data in the refund details. Make sure the Refund Detail rows have the correct income/expense account numbers. Remember, if you are using "*ALL " for your refund definition, you can only refund back to one income account number.

Use Recovery Method D or Recovery Method E to resolve this error.

Step 3: Check to see that refund percentages were not overridden at the time of charge

Whether you run charges in batch, by individual, or online from the Registration module, you have the ability to override the refund table percentages. If you specify choose to override the refund percentages, all fee codes, regardless of the percentage on the Refund Detail rows, get refunded at the override percentage.

Use Recovery Method D or Recovery Method E to resolve this error.