Disbursement Processing Troubleshooting

Disbursement Processing issues fall into two basic categories:

·       Functional issues are those due to some problem launching or completing the process. Examples include a database connection problem or a corrupt disbursement roster.

·       Validation issues result when specific data validation checks are not passed based on the disbursement data.

Disbursement Processing produces both warnings and errors, which are grouped by type. Many error types are shared by each disbursement process task, while some are unique.

·       Warnings are provided to users as an alert, which may prompt users to take specific actions. A warning does not prohibit a transaction from being successfully processed.

·       Errors inform users of functional or validation problems that need to be corrected in order for a transaction to be successfully processed.

Under each error type, detailed transaction information is provided in addition to a specific error message. The detailed transaction information may vary based on disbursement process task and type, but generally includes at least one of the following:

o     Alternate ID from PowerFAIDS or assigned based on SSN match

o     PowerFAIDS Last Name, First Name, and Middle Initial

o     Social Security Number

o     Fund Ledger Number and Fund Short Name

o     Disbursement Amount (Award Amount for Anticipated Aid)

o     POE ID and POE Description

o     Award Year (included for Loan Disbursement only)

To Learn More...

Anticipated Aid Warnings, Errors, and Audit Warnings

Disbursements and Adjustments Warnings, Errors, and Messages

CommonLine Loan Disbursement Warnings and Errors

Reprocessing the Same Disbursement Roster