Troubleshooting Charges
Quick Checklist for Issues with Your Charges
There are several options and settings you should check if you are not
getting the expected results from generating charges. The following are
in no particular order:
- Check that the Term Group Control and Term Group Control Relation
for the charges. Search for the Term Group Control, once you locate
the correct term, right-click and select Term Group Control Relation.
Review to ensure that is using the correct year/term.
- Make sure the billing period is mapped to academic records on the
Map Billing Periods window.
- On the Active Billing Periods window, make sure the period you're
working with is active and has a valid start date.
- Check the individual charges to make sure they are defined and
active for the selected billing periods.
Specific Issues with Your Charges
The topics listed below cover troubleshooting for charges and refunds.
Each symptom identifies the recommended recovery method, which is a series
of steps or options you can run to resolve the problem.